Grand Yachts maintains the GRANDYACHTS.AE Website (“Site”). The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the GRANDYACHTS.AE privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. GRAND YACHTS reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, GRAND YACHTS may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you.

LIMITED LICENSE. You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. GRAND YACHTS may change, suspend, or discontinue any aspect of the Site at any time. GRAND YACHTS may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

SITE OPERATION: United Arab Emirates is our Country of Domicile. GRAND YACHTS controls this Site from the U.A.E. GRAND YACHTS makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.

APPLICABLE LAW. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

MULTI-CURRENCY PRICED TRANSACTION, the displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt.

PURCHASES. GRAND YACHTS accepts payment by Visa or Mastercard debit and credit cards in AED for its products and services. All online purchases are also governed by the terms and conditions of respective merchant service providers. Please review respective merchant service provider’s user agreement and privacy policy before entering any transaction. Interpretation. These Terms of Use supersede all other written and oral communications or agreements with regard to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of COMPANY. All refunds will be made onto the original mode of payment.

OFFICE FOREIGN ASSETS CONTROL (OFAC) SANCTIONED COUNTRIES. GRAND YACHTS will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country specific

REPRESENTATIONS BY YOU. By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to GRAND YACHTS through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights. The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

PERMITTED USE. You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by GRAND YACHTS to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by GRAND YACHTS to do so. The content and software on this Site is the property of COMPANY. The cardholder must retain a copy of transaction records and Merchant policies and rules.

YOUR ACCOUNT. If you use GRAND YACHTS Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

NO COMMERCIAL USE. This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain COMPANY’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. GRAND YACHTS will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.

LINKS AND SEARCH RESULTS. The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web. GRAND YACHTS has no control over these sites or the content within them. GRAND YACHTS does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. GRAND YACHTS does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against GRAND YACHTS for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@grandyachts.ae

COPYRIGHT POLICY. GRAND YACHTS may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

INTELLECTUAL PROPERTY. Although GRAND YACHTS is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through COMPANY’s system. The On-line Materials are COMPANY’s intellectual property, and are protected by U.S. and international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without the prior written consent of COMPANY, except as expressly and specifically permitted under these Terms of Use.

The On-line Materials are and will remain the exclusive property of COMPANY. All rights, titles, and interests in and to the On-line Materials will be and remain vested solely in COMPANY. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with COMPANY.

You acknowledge and agree that GRAND YACHTS will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At COMPANY’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to GRAND YACHTS or perfect these rights, titles or interests in COMPANY’s name. DISCLAIMER OF WARRANTY, LIMITATION OF DAMAGES. GRAND YACHTS MAKES NO WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS IN RELATION TO THE AVAILABILITY, ACCURACY, VALIDITY, RELIABILITY OR CONTENT OF THESE PAGES AND/OR THE SITE. GRAND YACHTS ALSO DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING THE ACCURACY OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION THAT IS SUBMITTED, DISPLAYED OR UPLOADED THROUGH THE SITE BY ANY USER. GRAND YACHTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SITE, EVEN IF GRAND YACHTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF GRAND YACHTS WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT OF LIABILITY PERMITTED BY LAW.

VIOLATION OF TERMS OF USE. You understand and agree that in COMPANY’s sole discretion, and without prior notice, GRAND YACHTS may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if GRAND YACHTS believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of COMPANY, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to GRAND YACHTS for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. GRAND YACHTS may release user information about you if required by law or subpoena.

INDEMNITY. You agree to indemnify and hold COMPANY, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

LICENCE GRANTED TO YOU. By providing materials to COMPANY, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted GRAND YACHTS an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. GRAND YACHTS may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against GRAND YACHTS for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to COMPANY. Any communication or materials you send to GRAND YACHTS will be treated as non- confidential and non-proprietary and may be disseminated or used by GRAND YACHTS for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.

ADVERTISING. The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. GRAND YACHTS is not responsible for the acts or omissions of any advertiser or sponsor.

SEVERABILITY. If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

After you selected your Ticket, Package or Yacht, you have to go to your shopping cart. There you can review your order and go to the checkout page. Once you selected your payment option and paid, you will receive a CONFIRMATION EMAIL within a few minutes. So please take care to mention the right email. If you do not receive an email, please contact us at booking@grandyachts.ae or via our chat tool.

All Refunds will be made in the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card. Please see the cancellation policy for further information regarding cancellation notification periods. For further questions, please contact us at info@grandyachts.ae

All cancellations have to be done via email.

In case of a charter trip cancellation:

  • 100% of the booking value will be refunded if GY is notified 72 working hrs prior the booking time and date.
  • 50% of the booking value will be refunded if GY is notified less than 72 working hrs prior the booking time and date.

In case of a ticket cruise trip cancellation:

  • 100% of the ticket value will be refunded if GY is notified 72 working hrs prior the booking time and date.
  • 50% of the booking value will be refunded if GY is notified less than 72 working hrs prior the booking time and date.
  • 0% of the ticket value will be refunded if GY is notified less than 12 hrs prior the trip.

All cancellations have to be done via email.

In case of a charter trip cancellation:

  • 100% of the booking value will be refunded if GY is notified 72 working hrs prior the booking time and date.
  • 50% of the booking value will be refunded if GY is notified less than 72 working hrs prior the booking time and date.

In case of a ticket cruise trip cancellation:

  • 100% of the ticket value will be refunded if GY is notified 72 working hrs prior the booking time and date.
  • 50% of the booking value will be refunded if GY is notified less than 72 working hrs prior the booking time and date.
  • 0% of the ticket value will be refunded if GY is notified less than 12 hrs prior the trip.

GYD reserve the right to cancel any bookings made. In the event of a cancellation, no liability shall fall on GYD. All payments will be refunded in full to the named charterer within 2 to 10 working days (depending on the corresponding bank).

Cancellations from GY side will only occur due to bad weather conditions, mechanical failure and satisfactory upgrade options are available. Coastguard restrictions and enforcement of new laws prohibiting the charter from going ahead are included.

Charters WILL NOT commence unless identification has been completed with a valid l.D presented to the Captain. GYD reserves the right to cancel for no compliance on this matter with no refund.

The Charterer has the right to cancel free of listed charges above if any of the following occurs:
Weather is deemed unsafe or the coastguard has issued a warning.
Grand Yachts fail to provide an agreed operation aspect of the charter on the day of the charter.

Cancelations must be confirmed by the client prior to the charter time lapsing. Grand Yachts FZE only works with qualified & experienced Captains & crew. They are the technical experts in delivering our charter product in these waters. As with any vessel on the globe, the Captains orders are final & guests should be respectful of that. Instances of anti-social or reckless behavior etc. may result in early termination of your charter without any refund.

By doing a down payment or full payment, the client accepts and understands the Terms & Conditions.

A) CHARTER INCLUSIONS

Full crew (Captain, Seaman), fuel, soft drinks, towels, water & ice.

IMPORTANT: The Dubai Coast Guard enforces strict rules on all charter companies here in Dubai & fines are commonplace. If rules are broken, Grand Yachts Dubai (GYD) reserves the right to pass on any fine to the guests if incurred due to non-compliance or disregard for the rules set out by the coastguard & enforced by your Captain & Crew.

  • All guests are required by law to bring original I.D (proof of visa), not a copy or picture. Tourists require original Passport. Residents can bring Passport, Emirates ID or Emirates Driving License.
  • Abuse of alcohol & subsequent reckless behavior may result in fines or a termination of the charter.
  • Life jackets are to be worn when the coast guard deems necessary & issues a weather warning.
  • Littering of the waters is not tolerated.
  • For your safety, the Coastguard does not tolerate swimming more than three meters from the vessel.
  • Jumping off the yacht while underway or at anchor is not permitted.
  • It’s not permitted to participate in Jet Ski or other water toy activity ran by a third party.

B) NUMBER OF GUESTS

Final numbers for guests must be confirmed 24 hours prior to departure & may not be exceeded on the day. As per UAE law.

C) CATERING CANCELLATION POLICY

Numbers for catering required 24 hours prior to departure. In the event that the clients want to cancel or amend the catering, we require at least 24 hours prior notice otherwise full amount will be applied.

D) CHILDREN

The Captain and crew are there to safely man and navigate the vessel & are not responsible for attending to children. Furthermore on the Coast Guards orders, irrespective of the strength of swimmer, children under the ages of 10 years must wear a life jacket while in the water & out on the deck.

E) ATTIRE

Footwear must be removed before boarding our yachts. We recommend comfortable clothing & GYD slippers are provided.

F) DAMAGE WAIVER AND LIABILITIES

  • Should there be any damages caused to the vessel as a direct result of the actions of the client or their guests. The damage and cause of the damage will notified to the client in writing within 24 hours. A contractor, respective to that of the damage caused, will be instructed to provide an official quotation for the repair or replacement of the damaged area. This quote will be forwarded to the client and the amount will be deducted from the card given on the DWG. Any disputed to the damage caused can be registered to the Operations Manager at GYD.
  • Any extra cleaning required as a result of your charter is deemed chargeable under damage waiver agreement.
  • Any fines incurred through the local marine authority as a direct action or failure to comply with GYD policies by the lead named charterer or their guests WILL be chargeable under the damage waiver.
  • No liability or responsibility is accepted for any loss or additional expenses incurred by accident, injury, sickness or death.
  • All persons under the age of 21 years must be supervised by a mature adult.
  • Any food supplied by the client is subject to approval as per UAE health & safety law.
  • No animals or pets of any sort may be taken on board as per UAE laws.
  • No Smoking throughout the yacht’s interior. Failure to comply will lead to immediate termination of the charter.
  • Children below 1-year-old are only allowed on board yachts of 40ft plus.

Grand Yachts FZE only works with qualified & experienced Captains & crew. They are the technical experts in delivering our charter product in these waters. As with any vessel on the globe, the Captains orders are final & guests should be respectful of that. Instances of anti-social or reckless behavior etc. may result in early termination of your charter without any refund.

By doing a down payment or full payment, the client accepts and understands the Terms & Conditions.

INFORMATION GATHERED BY GRANDYACHTS.AE. This is GRANDYACHTS.AE’s (“GRANDYACHTS.AE”) online privacy policy (“Policy”). This policy applies only to activities GRANDYACHTS.AE engages in on its website and does not apply to GRANDYACHTS.AE activities that are “offline” or unrelated to the website.

GRANDYACHTS.AE collects certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information, and is gathered to improve the performance of the website. The anonymous data collected by the GRANDYACHTS.AE website can include information such as the type of browser you are using, and the length of the visit to the website. You may also be asked to provide personally identifiable information on the GRANDYACHTS.AE website, which may include your name, address, telephone number and e-mail address. This information can be gathered when feedback or e-mails are sent to GRANDYACHTS.AE, when you register for services, or make purchases via the website. In all such cases, you have the option of providing us with personally identifiable information.

USE AND DISCLOSURE OF INFORMATION. Except as otherwise stated below, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

COOKIES. Cookies are small bits of data cached in a user’s browser. GRANDYACHTS.AE utilizes cookies to determine whether or not you have visited the home page in the past. However, no other user information is gathered.

GRANDYACHTS.AE may use non-personal “aggregated data” to enhance the operation of our website, or analyze interest in the areas of our website. Additionally, if you provide GRANDYACHTS.AE with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

GRANDYACHTS.AE may also disclose personally identifiable information in order to respond to a subpoena, court order or oanother such request. GRANDYACHTS.AE may also provide such personally identifiable information in response to a law enforcement agencies request or as otherwise required by law. Your personally identifiable information may be provided to a party if GRANDYACHTS.AE files for bankruptcy or there is a transfer of the assets or ownership of GRANDYACHTS.AE in connection with proposed or consummated corporate reorganizations, such as mergers or acquisitions.

SECURITY. GRANDYACHTS.AE takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, GRANDYACHTS.AE cannot guarantee the security of any information that is disclosed online.

OTHER WEBSITES. GRANDYACHTS.AE is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party’s privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

MINORS. GRANDYACHTS.AE does not knowingly collect personal information from minors under the age of 18. Minors are not permitted to use the GRANDYACHTS.AE website or services, and GRANDYACHTS.AE requests that minors under the age of 18 not submit any personal information to the website. Since information regarding minors under the age of 18 is not collected, GRANDYACHTS.AE does not knowingly distribute personal information regarding minors under the age of 18.

CORRECTIONS AND UPDATES. If you wish to modify or update any information GRANDYACHTS.AE has received, please contact info@GRANDYACHTS.AE.

MODIFICATIONS OF THE PRIVACY POLICY. GRANDYACHTS.AE. The Website Policies and Terms & Conditions would be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

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